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Contact Details   9397331434   mrussel.serrano.callmax@gmail.com 
"Responsibilities: ? Network and application troubleshooting—gather logs and troubleshoot hardware and software issues (DHCP, Firewall, NAT, Port Forwarding, Managed Switches) ? Identifying and diagnosing issues remotely (via phone, email, helpdesk, etc.) ? Document support process and suggested solutions ? Manage and setup clients’ PBX system ? Understand client’s needs and resolve issues ? Update accounts’ services and charges Qualifications: ? At least 2 years of technical support experience ? Advanced phone skills ? Creative and analytical thinker and problem solver ? Customer service oriented and the ability to maintain a positive attitude ? Detail-oriented ? Ability to learn quickly ? Disciplined and motivated ? Punctual and responsible is a must ? VoIP experience is a plus ? Excellent written, verbal, and communication skills ? Interpersonal/people skills and excellent listening skills ? Good computer skills and tech-savvy ? Strong organizational and time-management skills ? Attention to detail ? Team player ? Relevant experience is a plus"


4th-floor DCR Center Bldg., Bayan Luma II, Emilio Aguinaldo Highway,, Imus all localities, Imus
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Created Date: 05-12-2018

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